Policies and Terms

Tool Warranty:

Your Metalnerd^TM Brand Tool has a lifetime 1-time replacement warranty. The 1st replacement is free of charge. Certain non-Metalnerd Brand Items may be subject to the manufacturer's warranty. Unless specifically designated as an impact-grade tool, we do not warrant against impact tool damage. Certain precision tools, such as our electrical connector tool, are not warranted against breakage. Most exceptions are spelled out in the item description.

Shipping Policy:

Although we provide an order total during checkout, this total does not include shipping.  The actual shipping charges will be added to the order total before your credit card is processed.

In all cases, if you provide an e-mail address, we will e-mail you your order total and confirm the ship date.

Postal Priority

We ship most all US domestic retail orders via US Postal Priority (air) with Postal Confirmation and typically takes 3-4 postal days to reach you. It costs more than some ground carriers but the care and handling is excellent and worth the couple extra dollars. We don't add any "handling" fees to your order. Note that Postal Confirmation is not a tracking system, only a confirmation system that documents postal delivery.  Heavier shipments sent longer distances (like to the west coast) are more economical if sent by Fed-Ex Ground but it can take 4 business days.  If you don’t want Fed-Ex Ground to be an option, let us know in the comments section.  If you want a firm quote, drop us an e-mail.  If you need overnight delivery, it is best if you order by phone and call before 3 PM, Eastern Standard Time.

1st Class

Certain small items can, at your option, be shipped in 1st class envelopes to save money.  The maximum weight that can be sent via 1st class is 13 ounces and the method can be used to ship anywhere in the continental USA. This will take 5 to 10 days. If you want this option for small items, type "Ship 1st Class if Possible" in your "Special Instructions or Comments" box on the cart page.

Be sure to use an address that the Post Office will recognize.

Bottom Line:

International Customers:

Drop us an e-mail - US Postal is an excellent choice here too. Just e-mail or fax your desired items for a firm quote.

Terms:

Here's our standard terms:

Pennsylvania PA residents add 6% (or 7% depending on location) local sales tax to the total including shipping.

As a mail-order business, Charles Meglio, LLC and Metalnerd.com rely on parcel carriers to carry out the most important part of the transaction: delivering the product to the customer.  Packages are rarely lost.  Occasionally they can be delayed or sometimes damaged.  Our parcel carriers provide electronic confirmation when they deliver the product to you.  The parcel carrier’s electronic confirmation is proof of delivery and we are not responsible for packages lost or stolen after electronic confirmation of delivery.  Insurance against loss or damage during shipping is not included and can be added at your cost under your special request.
 
Our default shipping configurations for the continental USA are as follows:
1) Ground parcel (Postal Priority Mail or Fed-Ex Ground)
2) Uninsured
3) No signature required upon receipt
 
Optional express shipping may be available for your area. When the customer requests domestic express shipping in the continental USA, our defaults are as follows:
1) Air parcel (Postal Express Mail or Fed-Ex Overnight)
2) Uninsured
3) No signature required upon receipt
 
Again, the parcel carrier’s electronic confirmation is proof of delivery. 

International Customers:  Charles Meglio, LLC and Metalnerd.com make every effort to comply with Customs regulations.  We will not falsify or de-value the shipment (i.e. mark as “gift”) on any Customs forms.

How to Order:

Visa/Mastercard/American Express

We gladly accept credit cards (Visa/Mastercard/Amex). DO NOT e-mail the credit card info. Use our Shopping Cart system for secure transactions.

If you prefer the personal touch, e-mail to us your daytime and/or evening telephone numbers and we will call you for the credit card details. You can also call our order line (412-601-4270) or download the offline order form and fax (724-850-9116) your order with your credit card details. If you do decide to fax your order and your billing and shipping addresses are different, please let us know.

PayPal

We accept payments through PayPal.  However, since we must add the shipping charges to the total before we process your order, we can't accept PayPal in the cart system.

To order with PayPal, place your order as usual.  Rather than entering your credit card number, enter a this as your credit card number:1111222233334444 with an expiration date of 01/10.

In the comments field, write "Will Pay Via PayPal".  We will calculate your shipping and email you the necessary information to complete the transaction.

Check or Money Order

We can also ship immediately with a money order. With checks, we have to wait 2 weeks AFTER we receive payment before shipping. Prior customers have instant check approval.

You can make a check or money order payable to Charles Meglio LLC
113 Crestview Drive, Suite B
Greensburg, PA 15601

Charles Meglio LLC
Fax (724) 850-9116
Order Line (412)601-4270

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